help desk vishing Archives

Vishing Hit a Retail Help Desk for a Month. The Tell Was Never in the Voice.

Three vishing case files from one month at a retail help desk: every call sounded fine, and every flag came from the signals underneath it, not the voice on it.

Why impersonation detection just became its own category

Impersonation attacks have moved beyond isolated incidents into a security category of their own. New Gartner research recognizes impersonation detection across both workforce identity and hiring, reflecting a growing problem that traditional identity verification alone wasn’t built to solve.

What the Gartner SRM Summit Confirmed About the Identity Attack Surface

At Gartner SRM, one theme kept surfacing: organizations may have authentication covered, but identity is a different problem. Here’s what security leaders and new Gartner research revealed about the growing identity attack surface.

imper.ai Recognized in Redpoint’s 2026 InfraRed 100

imper.ai is proud to announce we’ve been recognized in Redpoint Ventures’ 2026 InfraRed 100 list.

Vishing is the fastest-growing way attackers are breaking in. Most security stacks cannot see it

Voice phishing is the #1 initial infection vector for cloud compromises in 2025. Here is why the existing security stack misses it, and what closes the gap.

How impersonation attacks succeed without fake content

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.

Help desk vishing: why training isn’t the fix

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.

Tag: help desk vishing