Tag: help desk vishing

Vishing Hit a Retail Help Desk for a Month. The Tell Was Never in the Voice.

Vishing Hit a Retail Help Desk for a Month. The Tell Was Never in the Voice.

Three vishing case files from one month at a retail help desk: every call sounded fine, and every flag came from the signals underneath it, not the voice on it.

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Why impersonation detection just became its own category

Why impersonation detection just became its own category

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

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What the Gartner SRM Summit Confirmed About the Identity Attack Surface

What the Gartner SRM Summit Confirmed About the Identity Attack Surface

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

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imper.ai Recognized in Redpoint’s 2026 InfraRed 100

imper.ai Recognized in Redpoint’s 2026 InfraRed 100

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

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Vishing is the fastest-growing way attackers are breaking in. Most security stacks cannot see it

Vishing is the fastest-growing way attackers are breaking in. Most security stacks cannot see it

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

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How impersonation attacks succeed without fake content

How impersonation attacks succeed without fake content

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.

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Help desk vishing: why training isn’t the fix

Help desk vishing: why training isn’t the fix

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.

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