imper.ai, Author at imper.ai

Vishing Hit a Retail Help Desk for a Month. The Tell Was Never in the Voice.

Three vishing case files from one month at a retail help desk: every call sounded fine, and every flag came from the signals underneath it, not the voice on it.

Case Files from the Help Desk: A Month of Vishing (Q2 2026)

Three vishing case files from one month at a retail help desk: every call sounded fine, and every flag came from the signals underneath it, not the voice on it.

Why impersonation detection just became its own category

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

What the Gartner SRM Summit Confirmed About the Identity Attack Surface

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

imper.ai Recognized in Redpoint’s 2026 InfraRed 100

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

Vishing is the fastest-growing way attackers are breaking in. Most security stacks cannot see it

Voice phishing is now the #1 way attackers compromise the cloud and it’s routing around MFA through the help desk. Existing controls don’t close the gap. Workforce identity verification does.

Hiring Fraud: How Attackers Walk Through the Front Door of Your Workforce

DPRK operatives are now embedded inside Fortune 500 payroll systems, hired through standard recruiting pipelines using AI-assisted personas, fraudulent identities, and infrastructure designed to bypass every check HR was built to run.

Solution Brief: Prevent malicious insiders infiltrating the workforce

Solution Brief: Protect your help desk from impersonation attacks

How a leading technology company uses imper.ai to prevent North Korean IT workers from infiltrating the workforce

How impersonation attacks succeed without fake content

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.

Solution Brief: Hiring Fraud Protection

Help desk vishing: why training isn’t the fix

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.

How a national retailer uses imper.ai to stop Scattered Spider vishing at the help desk

Four DPRK IT Workers Entered The Hiring Pipeline. Infrastructure-Layer Detection Stopped Them.

Four DPRK IT workers entered one hiring pipeline. Here’s the infrastructure-layer detection that stopped them before credentials were issued.

Detecting DPRK IT Workers: High-Confidence Network & Identity Indicators (Q1 2026)

Four DPRK IT workers detected in a single hiring cohort of 600. Network, device, and identity signals. Zero credentials issued.

Phishing has moved on. Have your defenses?

For a long time, email was the center of gravity for social engineering defense. In fact, organizations built entire security programs around it. Phishing simulations, DMARC enforcement, link-scanning tools and layers of filtering that defined how risk was managed. And for a while, that approach worked. Email was where attackers lived, and the industry responded […]

The rise of fake help desk calls

A help desk agent answers an incoming call. On the other end, “Sara” sounds rushed, apologetic – and extremely plausible. She knows the internal project names. She references a recent outage. She even uses the same casual phrases Sara always uses. She just needs a quick password reset. It happens to all of us at […]

Author: imper.ai