Tag: Scattered Spider

Vishing Hit a Retail Help Desk for a Month. The Tell Was Never in the Voice.

Three vishing case files from one month at a retail help desk: every call sounded fine, and every flag came from the signals underneath it, not the voice on it.

Vishing is the fastest-growing way attackers are breaking in. Most security stacks cannot see it

Voice phishing is the #1 initial infection vector for cloud compromises in 2025. Here is why the existing security stack misses it, and what closes the gap.

Help desk vishing: why training isn’t the fix

Voice phishing is now the leading initial intrusion vector for cloud compromises and it’s routing around MFA through the help desk. Training doesn’t close the gap. Workforce identity verification does.