ServiceNow integration
Stop help desk impersonation in ServiceNow.
imper.ai adds workforce impersonation detection to ServiceNow recovery workflows, so password resets, MFA recovery, account unlocks, and other high-risk actions can verify the human before credentials change. Use it in self-service flows or when an agent needs more assurance.
The recovery workflow is now an attack surface.
Voice phishing was the top initial infection vector for cloud-related compromises in Mandiant’s 2025 investigations.
Read the imper.ai analysis →The attack pattern is direct: impersonate an employee, call the help desk, and persuade support to reset credentials or MFA.
See the attack pattern →A dark-web service claimed access to more than 153 million U.S. and Canadian driver’s-license records. Final scope remains unconfirmed. Static identity facts should not be treated as strong recovery proof.
Read the developing story →In a live retail help desk, imper.ai surfaced different impersonation patterns that were visible in the infrastructure and interaction history, not in the caller’s voice.
Read the Q2 case files →The implication: the verification decision needs to sit inside the recovery workflow, before the agent resets the credential.
Inside the workflow
One control inside the recovery workflow.
ServiceNow reaches a protected action, imper.ai evaluates the requester, and the result returns to ServiceNow for policy and action.
Flexible deployment: use imper.ai in self-service recovery or invoke it when an agent needs additional assurance.
Impersonation detection
A believable caller still has to operate from somewhere.
imper.ai evaluates the environment around the recovery interaction rather than asking the help desk agent to decide whether a caller sounds suspicious. Individual observations are not verdicts. The engine looks for combinations that match how impersonation attacks actually operate.
Explore the Impersonation Detection Engine →Core impersonation detection does not require an employee to upload a government ID or enroll a biometric for every recovery request. When a higher-assurance proofing event is needed, formal IDV can remain a policy-driven step-up.
Compare impersonation detection and IDV →
ServiceNow Store
Certified and available through the ServiceNow Store.
The imper.ai Integration connects verification to ServiceNow workflows and returns the outcome to the ServiceNow record, keeping identity assurance inside the support process.
ServiceNow integration FAQ
How does imper.ai work with ServiceNow?
imper.ai adds impersonation detection and verification to protected ServiceNow recovery workflows. The result returns to ServiceNow so the workflow can proceed, step up, route for review, or stop according to policy.
Can imper.ai be used in both self-service and agent-assisted recovery?
Yes. imper.ai can be part of a self-service recovery flow or initiated by a help desk agent when a request needs additional assurance. The verification outcome returns to ServiceNow in either case.
Does ServiceNow identity verification with imper.ai require an ID scan?
No document or biometric step is required for core impersonation detection. Formal identity proofing can remain an optional policy-driven escalation when a higher-assurance identity event is required.
Is the imper.ai integration available in the ServiceNow Store?
Yes. The imper.ai Integration is available through the ServiceNow Store, and the Store listing reports no application dependencies.
Put the impersonation decision inside the ServiceNow recovery workflow.
See how imper.ai protects password resets, MFA recovery, account unlocks, and other high-risk support actions before credentials change.