Prevent Account Takeovers
at the Help Desk
Verify every request in real time and block impersonation attempts before credentials are ever reset.
Get a demoHelp desk agents shouldn’t have to spot suspicious requests based on gut instinct.
Manual verification processes create inconsistent security controls and expose enterprises to credential-based breaches. imper.ai replaces manual verification with consistent, policy-driven identity validation – improving security posture while accelerating resolution times.
Block and prevent account takeovers
Attackers use automation to flood help desks with fake reset requests. imper.ai detects the hidden signals of malicious activity – blocking impersonation attacks and preventing account takeovers before your team ever responds.
Detect vishing attempts in real time
Voice calls can be cloned, but behavior can’t. imper.ai analyzes hidden digital fingerprints behind every interaction, from network metadata to device traits, to identify impersonators instantly and stop vishing attempts in real time.
Seamless integration with ITSM & IVR
Integrate directly with Amazon Connect and your existing ITSM stack to automate credential reset without changing your help desk process. That means fewer manual checks and faster resolutions.
Keep your help desk running while imper.ai verifies every request.
Employee Request
Employee contacts IT help desk (via Amazon Connect or another IVR) and requests a password reset.
Digital Fingerprinting
Digital fingerprints are gathered from device, network, and behavioral signals, correlating them with HR and identity data and presents a risk score to detect impersonation & social engineers in real time.
Smart Validation
Dynamic, data-driven questions drawn from HR and IDP data are analyzed to verify authenticity.
Automated Resolution
Once verified, the agent (or ITSM) resets credentials or escalates if risk is detected.
End-to-end impersonation defense for the help desk
Validate every password reset and access request by analyzing device, network, and digital identity signals in real time. Each interaction is correlated with HR, ITSM, and IdP data to confirm authenticity and expose AI-driven impersonation attempts before credentials are ever issued.
See how it worksReducing social engineering attacks
A large, U.S. regional bank was looking for help to fight back against hackers using cloned customer voices to gain access to accounts and information.
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